Contact MBTA Customer Service
MBTA Phone Numbers and Emails
Toll-Free Number:
-
(800) 392-6100Toll Free
Customer Service:
-
(617) 222-5146TTY
-
(617) 222-1200TTY
Emergency/ Hotline:
-
(617) 222-3200
Contact Information
MBTA Website:
MBTA Help Center:
Corporate Office Address:
MBTA
10 Park Plaza
Boston,
Massachusetts
02116
United States
Other Info (opening hours):
Hours:
Monday — Friday: 6:30 AM — 8 PM
Saturday — Sunday: 8 AM — 4 PM
Fax:
+1 (617) 222 1035
Summary of MBTA Customer Service Calls
108
TOTAL
CALLS
CALLS
00:00
AVG CALL
DURATION
DURATION
0%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call MBTA?
Request for Information Question:
- “To find out where to can I go to renew my bus pass”
- “Assistance”
- “How many can I renew my Charlie card ? Service center at Downtown crossing is closed”
Payments and Charges Question:
- “Overbilled”
- “Got wrong charged while buying tkt”
- “I bought a 2-ride subway ticket at Forest hills which was supposed to be $4.80 but it charged me $25”
Cards Question:
- “Charlie card”
- “Senior Charlie card”
- “Lost charlie card”
Product/ Service Question:
- “I just want to know if the Fitchburg line is working from Wachusett into Boston”
- “Damaged property”
- “I called MbtA about 350 busses,the second bus use to come at 6:15or 6:16 now the second bus came at 6:43 am, make us late to our work every morning, I don't know if MbtA,can make the first 350 bus,can come on around 6 am,or 6:05 am to Burlington th”
Employment Question:
- “Payroll”
- “Trying to do the job application”
- “Employment”
Staff Question:
- “Red line service”
- “Bus service”
- “I am calling because at Ashmont Station the Bathroom is lock by a staff member a red jacket person whom is refusing to open the bathroom door for doable people such as myself. This needs to be addressed. I take medications that makee need the bathro”
Refund Question:
- “July Blue Line Refund”
Activation/ Cancellation Question:
- “Cancel transaction”
Account Question:
- “Forgot a bag wit two new coats and new headyie”
Other Question:
- “Time schedule from Lawrence to Boston”
- “Lost wallet”
- “Duplicate ticket purchased.”
Compare MBTA To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
MBTA