MBTA Phone Numbers and Emails

Toll-Free Number:

  • (800) 392-6100
    Toll Free

Customer Service:

  • (617) 222-5146
    TTY
  • (617) 222-1200
    TTY

Emergency/ Hotline:

  • (617) 222-3200
  • (617) 222-1212

Accessibility:

  • (617) 222-2828
Is this your business?
More phone numbers and emails Less phone numbers and emails
PissedConsumer Club

Contact Information

MBTA Website:

MBTA Help Center:

Corporate Office Address:

MBTA
10 Park Plaza
Boston, Massachusetts 02116
United States

Other Info (opening hours):

Hours:

Monday — Friday: 6:30 AM — 8 PM

Saturday — Sunday: 8 AM — 4 PM

More contact details

Fax:

+1 (617) 222 1035

MBTA Rating Based on 18 Reviews

Rating details

1.5
more details
Customer service
Product or Service Quality
Exchange, Refund and Cancellation Policy
Number of Destinations

Rating stats

Rating trend

Summary of MBTA Customer Service Calls

108 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call MBTA?

Request for Information Question:

  • “To find out where to can I go to renew my bus pass”
  • “Assistance”
  • “How many can I renew my Charlie card ? Service center at Downtown crossing is closed”

Payments and Charges Question:

  • “Overbilled”
  • “Got wrong charged while buying tkt”
  • “I bought a 2-ride subway ticket at Forest hills which was supposed to be $4.80 but it charged me $25”

Cards Question:

  • “Charlie card”
  • “Senior Charlie card”
  • “Lost charlie card”

Product/ Service Question:

  • “I just want to know if the Fitchburg line is working from Wachusett into Boston”
  • “Damaged property”
  • “I called MbtA about 350 busses,the second bus use to come at 6:15or 6:16 now the second bus came at 6:43 am, make us late to our work every morning, I don't know if MbtA,can make the first 350 bus,can come on around 6 am,or 6:05 am to Burlington th”

Employment Question:

  • “Payroll”
  • “Trying to do the job application”
  • “Employment”

Staff Question:

  • “Red line service”
  • “Bus service”
  • “I am calling because at Ashmont Station the Bathroom is lock by a staff member a red jacket person whom is refusing to open the bathroom door for doable people such as myself. This needs to be addressed. I take medications that makee need the bathro”

Refund Question:

  • “July Blue Line Refund”

Activation/ Cancellation Question:

  • “Cancel transaction”

Account Question:

  • “Forgot a bag wit two new coats and new headyie”

Other Question:

  • “Time schedule from Lawrence to Boston”
  • “Lost wallet”
  • “Duplicate ticket purchased.”

Compare MBTA To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Academy Bus image
171 reviews
1.4
Greyhound image
2173 reviews
1.5
Brylaine Travel image
3 reviews
1.0
Write a review
Do you have something to say about MBTA? What happened? What can we help you with?
Submit review Don't show this popup